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Services management: (Record no. 40364)

000 -LEADER
fixed length control field	00507nam a2200181 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20130619112945.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	111112s9999 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	0-273 67353 x
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number	HF9987
Item number	.L66 2003
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number	658.
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name	Looy, Bart V.
245 10 - TITLE STATEMENT
Title	Services management:
Statement of responsibility, etc	Bart V. Looy
250 ## - EDITION STATEMENT
Edition statement	2 ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc	capetown :
Name of publisher, distributor, etc	prentice hall
Date of publication, distribution, etc	2003.
300 ## - PHYSICAL DESCRIPTION
Extent	xxvi, 529p.;
Dimensions	25 cm.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	customer service
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Item type	General Circulation Books
Classification part	HF9987 .L66 2003

Holdings
Withdrawn status	Lost status	Source of classification or shelving scheme	Damaged status	Not for loan	Collection code	Permanent location	Current location	Shelving location	Date acquired	Total Checkouts	Full call number	Barcode	Date last seen	Date last borrowed	Price effective from	Koha item type	Public note
					Non-fiction	Technical University of Kenya Library	Technical University of Kenya Library	General Stacks	2012-02-04	2	HF9987 .L66 2003	108b00483	2013-06-19	2013-06-04	2012-02-04	General Circulation Books	P.K

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