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Looy, Bart V.

Services management: Bart V. Looy - 2 ed. - capetown : prentice hall 2003. - xxvi, 529p.; 25 cm.

ISBN: 0-273 67353 x

Subjects--Topical Terms:
customer service

LC Class. No.: HF9987 / .L66 2003

Dewey Class. No.: 658.

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