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Service banking : a commentary on bank services in the United Kingdom / by D. G. Hanson ; with a foreword by the Lord Seebohm.
by Hanson, D. G. (Derrick G.). Material type:  Book; Format:
print
; Literary form:
Not fiction
Publisher: London : Institute of Bankers, 1979Availability: Items available for loan: [Call number: HG2988.H28 1979] (2).
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2.
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Service banking : a commentary on bank services in the United Kingdom / by D. G. Hanson ; with a foreword by the Lord Seebohm.
by Hanson, D. G. (Derrick G.). Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London : Institute of Bankers, 1979Availability: Items available for loan: [Call number: HG2988] (1).
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3.
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Managing customer service / Jenny Hayes and Frances Dredge.
by Hayes, Jenny | Dredge, Frances. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Aldershot, Hampshire, England : Gower, c1998Online access: Table of contents Availability: Items available for loan: [Call number: HF5415 .5 .H387 1998] (1).
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4.
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Customer service : a practical approach / Elaine K. Harris.
by Harris, Elaine K. Edition: 4th ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Upper Saddle River, N.J. : Pearson Prentice Hall, c2007Online access: Table of contents only Availability: Items available for loan: [Call number: HF5415.5.h2897 2006] (1).
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5.
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Service banking : the arrival of the all-purpose bank / D.G. Hanson ; with a foreword by the Lord Seebohm.
by Hanson, D. G. (Derrick G.). Edition: 2nd ed. rev. and expanded from the original text.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London : Institute of Bankers, 1982, (1983 printing)Availability: Items available for loan: [Call number: HG2988] (1).
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6.
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Monitoring, measuring, and managing customer service / Gary S. Goodman.
by Goodman, Gary S. Edition: 1st ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: San Francisco : Jossey-Bass, 2000Online access: Contributor biographical information | Publisher description | Table of contents Availability: Items available for loan: [Call number: HF5415.5 .G67 2000] (1).
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7.
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We are smarter than me : how to unleash the power of crowds in your business / Barry Libert &, Jon Spector ; and thousands of contributors.
by Libert, Barry | Spector, Jon, 1956-. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Upper Saddle River, N.J. : Wharton School Pub., c2008Online access: Table of contents only Availability: Items available for loan: [Call number: HD69 L53 2008] (1).
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8.
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The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / Joseph A. Michelli.
by Michelli, Joseph A, 1960-. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York : McGraw-Hill, c2008Online access: Table of contents only Availability: Items available for loan: [Call number: HD57.7 .M52 2008] (1).
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9.
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Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl.
by Chopra, Sunil, 1960- | Meindl, Peter, 1970-. Edition: 5th ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston : Pearson, c2013Availability: Items available for loan: [Call number: HF5415 .C53 2013] (1).
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10.
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The future of competition : co-creating unique value with customers / C.K. Prahalad, Venkat Ramaswamy.
by Prahalad, C. K | Ramaswamy, Venkatram. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston, Mass. : Harvard Business School Pub., c2004Online access: Table of contents Availability: Items available for loan: [Call number: HD41 .P73 2004] (1).
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11.
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Customer service : building successful skills for the twenty-first century / Robert W. Lucas.
by Lucas, Robert W. Edition: 3rd ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston : McGraw-Hill, c2005Online access: Publisher description | Contributor biographical information | Table of contents Availability: Items available for loan: [Call number: HF5415.5 .L83 2005] (1).
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12.
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What to say to a porcupine : 20 humorous tales that get to the heart of great customer service / Richard S. Gallagher.
by Gallagher, Richard S. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York : American Management Association, c2008Online access: Table of contents only Availability: Items available for loan: [Call number: HF5415.5 .G35 2008] (1).
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13.
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Managing the guest experience in hospitality / Robert C. Ford, Cherrill P. Heaton.
by Ford, Robert C. (Robert Clayton), 1945- | Heaton, Cherrill P. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Albany, NY : Delmar/Thomson Learning, c2000Online access: Table of contents only | Contributor biographical information | Publisher description Availability: Items available for loan: [Call number: TX911.3 .F67 2000] (1).
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14.
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Excellence in managing worldwide customer relationships / Thomas A. Cook.
by Cook, Thomas A, 1953 [author.]. Material type: Book; Literary form:
Not fiction
Publisher: Boca Raton : Taylor & Francis Group, [2017]Copyright date: ©2017Online access: Click here to view. Availability: No items available
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