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After–sales Service of Engineering Industrial Assets [electronic resource] : A Reference Framework for Warranty Management / by Vicente González-Prida Díaz, Adolfo Crespo Márquez.

By: González-Prida Díaz, Vicente [author.].
Contributor(s): Crespo Márquez, Adolfo [author.] | SpringerLink (Online service).
Material type: materialTypeLabelBookPublisher: Cham : Springer International Publishing : Imprint: Springer, 2014Description: XXII, 318 p. 106 illus., 4 illus. in color. online resource.Content type: text Media type: computer Carrier type: online resourceISBN: 9783319037103.Subject(s): Engineering | Engineering economy | System safety | Engineering | Quality Control, Reliability, Safety and Risk | Engineering Economics, Organization, Logistics, Marketing | Innovation/Technology ManagementDDC classification: 658.56 Online resources: Click here to access online
Contents:
1. Introduction -- 2. Current Issues in Warranty Management -- 3. A Reference Framework for Warranty Management -- 4. Development of the Framework Stages -- 5. Extensions to the Framework -- 6. Results and Conclusions.
In: Springer eBooksSummary: This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products, and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services.  “After–sales Service of Engineering Industrial Assets” comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in aftersales management, assets engineering and warranty management.
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1. Introduction -- 2. Current Issues in Warranty Management -- 3. A Reference Framework for Warranty Management -- 4. Development of the Framework Stages -- 5. Extensions to the Framework -- 6. Results and Conclusions.

This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products, and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services.  “After–sales Service of Engineering Industrial Assets” comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in aftersales management, assets engineering and warranty management.

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