González-Prida Díaz, Vicente.
After–sales Service of Engineering Industrial Assets A Reference Framework for Warranty Management / [electronic resource] : by Vicente González-Prida Díaz, Adolfo Crespo Márquez. - XXII, 318 p. 106 illus., 4 illus. in color. online resource.
1. Introduction -- 2. Current Issues in Warranty Management -- 3. A Reference Framework for Warranty Management -- 4. Development of the Framework Stages -- 5. Extensions to the Framework -- 6. Results and Conclusions.
This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products, and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services. “After–sales Service of Engineering Industrial Assets” comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in aftersales management, assets engineering and warranty management.
9783319037103
10.1007/978-3-319-03710-3 doi
Engineering.
Engineering economy.
System safety.
Engineering.
Quality Control, Reliability, Safety and Risk.
Engineering Economics, Organization, Logistics, Marketing.
Innovation/Technology Management.
TA169.7 T55-T55.3 TA403.6
658.56
After–sales Service of Engineering Industrial Assets A Reference Framework for Warranty Management / [electronic resource] : by Vicente González-Prida Díaz, Adolfo Crespo Márquez. - XXII, 318 p. 106 illus., 4 illus. in color. online resource.
1. Introduction -- 2. Current Issues in Warranty Management -- 3. A Reference Framework for Warranty Management -- 4. Development of the Framework Stages -- 5. Extensions to the Framework -- 6. Results and Conclusions.
This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products, and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services. “After–sales Service of Engineering Industrial Assets” comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in aftersales management, assets engineering and warranty management.
9783319037103
10.1007/978-3-319-03710-3 doi
Engineering.
Engineering economy.
System safety.
Engineering.
Quality Control, Reliability, Safety and Risk.
Engineering Economics, Organization, Logistics, Marketing.
Innovation/Technology Management.
TA169.7 T55-T55.3 TA403.6
658.56