Customer Satisfaction Evaluation [electronic resource] : Methods for Measuring and Implementing Service Quality / by Evangelos Grigoroudis, Yannis Siskos.
By: Grigoroudis, Evangelos.
Contributor(s): Siskos, Yannis | SpringerLink (Online service).
Material type:
BookSeries: International Series in Operations Research & Management Science, 139.Publisher: Boston, MA : Springer US, 2010Description: digital.ISBN: 9781441916402.Subject(s): Economics | Operations research | Economics/Management Science | Business/Management Science, general | Operations Research/Decision Theory | Operations Research, Mathematical ProgrammingDDC classification: 650 Online resources: Click here to access online
In:
Springer eBooks
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