Communication in nursing / Julia Balzer Riley.
By: Balzer-Riley, Julia W
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Material type: 
BookPublisher: St. Louis, Missouri : Elsevier, c2012Edition: Seventh ed.Description: xiv, 354 p. : ill. ; 24 cm.ISBN: 9780323083348 (pbk. : alk. paper); 032308334X (pbk. : alk. paper).Subject(s): Nurse and patient | Interpersonal communication | Nurse-Patient Relations -- Nurses' Instruction | Communication -- Nurses' Instruction | Interpersonal Relations -- Nurses' Instruction| Item type | Current location | Collection | Call number | Status | Notes | Date due | Item holds |
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General Circulation Books
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Non-fiction | RT86.3.B35 2012 (Browse shelf) | Available | MA |
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| RT86.3 .A76 2011 Interpersonal relationships : | RT86.3 .A76 2011 Interpersonal Relationships: Professional Communication Skills for Nurses | RT86.3 .B35 2004 Communication in nursing. | RT86.3.B35 2012 Communication in nursing / | RT89.G76 2013 The new leadership challenge : | RT89 .K45 2008 Nursing Leadership & Management / | RT90.N87 2008 Nurse as educator |
Includes bibliographical references and index.
Responsible, assertive, caring communication in nursing -- The client-nurse relationship : a helping relationship -- Solving problems together -- Understanding each other : communication and culture -- Working together in groups -- The changing world of electronic communication -- Warmth -- Respect -- Genuineness -- Empathy -- Self-disclosure -- Specificity -- Asking questions -- Expressing opinions -- Humor -- Spirituality -- Requesting support -- Overcoming evaluation anxiety -- Feedback -- Relaxation -- Imagery -- Positive self-talk --Confrontation -- Refusing unreasonable requests -- Communicating assertively and responsibly with distressed clients and colleagues -- Communicating assertively and responsibly with aggressive clients and colleagues -- Communicating assertively and responsibly with unpopular clients -- Managing team conflict assertively and responsibly -- Communicating at the end of life -- Continuing the commitment.
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