Balzer-Riley, Julia W.
Communication in nursing / Julia Balzer Riley. - Seventh ed. - St. Louis, Missouri : Elsevier, c2012. - xiv, 354 p. : ill. ; 24 cm.
Includes bibliographical references and index.
Responsible, assertive, caring communication in nursing -- The client-nurse relationship : a helping relationship -- Solving problems together -- Understanding each other : communication and culture -- Working together in groups -- The changing world of electronic communication -- Warmth -- Respect -- Genuineness -- Empathy -- Self-disclosure -- Specificity -- Asking questions -- Expressing opinions -- Humor -- Spirituality -- Requesting support -- Overcoming evaluation anxiety -- Feedback -- Relaxation -- Imagery -- Positive self-talk --Confrontation -- Refusing unreasonable requests -- Communicating assertively and responsibly with distressed clients and colleagues -- Communicating assertively and responsibly with aggressive clients and colleagues -- Communicating assertively and responsibly with unpopular clients -- Managing team conflict assertively and responsibly -- Communicating at the end of life -- Continuing the commitment.
9780323083348 (pbk. : alk. paper) 032308334X (pbk. : alk. paper)
2011018918
Nurse and patient.
Interpersonal communication.
Nurse-Patient Relations--Nurses' Instruction.
Communication--Nurses' Instruction.
Interpersonal Relations--Nurses' Instruction.
RT86.3 / .B35 2012
Communication in nursing / Julia Balzer Riley. - Seventh ed. - St. Louis, Missouri : Elsevier, c2012. - xiv, 354 p. : ill. ; 24 cm.
Includes bibliographical references and index.
Responsible, assertive, caring communication in nursing -- The client-nurse relationship : a helping relationship -- Solving problems together -- Understanding each other : communication and culture -- Working together in groups -- The changing world of electronic communication -- Warmth -- Respect -- Genuineness -- Empathy -- Self-disclosure -- Specificity -- Asking questions -- Expressing opinions -- Humor -- Spirituality -- Requesting support -- Overcoming evaluation anxiety -- Feedback -- Relaxation -- Imagery -- Positive self-talk --Confrontation -- Refusing unreasonable requests -- Communicating assertively and responsibly with distressed clients and colleagues -- Communicating assertively and responsibly with aggressive clients and colleagues -- Communicating assertively and responsibly with unpopular clients -- Managing team conflict assertively and responsibly -- Communicating at the end of life -- Continuing the commitment.
9780323083348 (pbk. : alk. paper) 032308334X (pbk. : alk. paper)
2011018918
Nurse and patient.
Interpersonal communication.
Nurse-Patient Relations--Nurses' Instruction.
Communication--Nurses' Instruction.
Interpersonal Relations--Nurses' Instruction.
RT86.3 / .B35 2012