000 -LEADER |
fixed length control field |
nam a22 7a 4500 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
210901b xxu||||| |||| 00| 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
13:978-0-7618-3752-7 |
050 ## - LIBRARY OF CONGRESS CALL NUMBER |
Classification number |
HF5415.5 |
Item number |
.Z54 2007 |
100 ## - MAIN ENTRY--PERSONAL NAME |
Personal name |
Ziegenfuss James T. |
Dates associated with a name |
2007 |
9 (RLIN) |
45260 |
245 ## - TITLE STATEMENT |
Title |
Customer Friendly/The Organizational Architecture of Service |
Statement of responsibility, etc |
James T. Ziegenfuss |
Medium |
Book |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
Place of publication, distribution, etc |
Lanham |
Name of publisher, distributor, etc |
University Press of America |
Date of publication, distribution, etc |
2007 |
300 ## - PHYSICAL DESCRIPTION |
Extent |
ix,236p |
Dimensions |
22cm |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Source of classification or shelving scheme |
|
Item type |
General Circulation Books |