Ziegenfuss James T. 2007
Customer Friendly/The Organizational Architecture of Service Book James T. Ziegenfuss - Lanham University Press of America 2007 - ix,236p 22cm
13:978-0-7618-3752-7
HF5415.5 / .Z54 2007
Customer Friendly/The Organizational Architecture of Service Book James T. Ziegenfuss - Lanham University Press of America 2007 - ix,236p 22cm
13:978-0-7618-3752-7
HF5415.5 / .Z54 2007