Cook, Thomas A., 1953,
Excellence in managing worldwide customer relationships / Thomas A. Cook. - 1 online resource - Global warrior series ; 5 . - Global warrior series ; 5. .
chapter 1. The challenges of business development in international business -- chapter 2. Establishing a robust and aggressive export sales strategy -- chapter 3. E-commerce -- chapter 4. Cargo loss control -- chapter 5. Regulatory and trade compliance concerns in international trade -- chapter 6. Utilizing service providers and other useful third parties to enhance your customer service capabilities -- chapter 7. Negotiating skill sets in global trade -- chapter 8. Best practices in sales, business development, and customer service.
9781315373553 9781315337036 9781482226201
10.1201/9781315373553 doi
Customer services--Management.
Customer relations.
Electronic commerce--Management.
Consumer satisfaction.
HF5415.5 / .C6638 2017
658.812 / C771
Excellence in managing worldwide customer relationships / Thomas A. Cook. - 1 online resource - Global warrior series ; 5 . - Global warrior series ; 5. .
chapter 1. The challenges of business development in international business -- chapter 2. Establishing a robust and aggressive export sales strategy -- chapter 3. E-commerce -- chapter 4. Cargo loss control -- chapter 5. Regulatory and trade compliance concerns in international trade -- chapter 6. Utilizing service providers and other useful third parties to enhance your customer service capabilities -- chapter 7. Negotiating skill sets in global trade -- chapter 8. Best practices in sales, business development, and customer service.
9781315373553 9781315337036 9781482226201
10.1201/9781315373553 doi
Customer services--Management.
Customer relations.
Electronic commerce--Management.
Consumer satisfaction.
HF5415.5 / .C6638 2017
658.812 / C771