000 02902nam a22005055i 4500
001 978-3-319-04202-2
003 DE-He213
005 20140220082515.0
007 cr nn 008mamaa
008 140127s2014 gw | s |||| 0|eng d
020 _a9783319042022
_9978-3-319-04202-2
024 7 _a10.1007/978-3-319-04202-2
_2doi
050 4 _aHF54.5-54.56
072 7 _aKJQ
_2bicssc
072 7 _aUF
_2bicssc
072 7 _aBUS083000
_2bisacsh
072 7 _aCOM039000
_2bisacsh
082 0 4 _a650
_223
100 1 _aVan Looy, Amy.
_eauthor.
245 1 0 _aBusiness Process Maturity
_h[electronic resource] :
_bA Comparative Study on a Sample of Business Process Maturity Models /
_cby Amy Van Looy.
264 1 _aCham :
_bSpringer International Publishing :
_bImprint: Springer,
_c2014.
300 _aXIV, 87 p. 11 illus. in color.
_bonline resource.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _atext file
_bPDF
_2rda
490 1 _aSpringerBriefs in Business Process Management,
_x2197-9618
505 0 _a1. Introduction -- 2. Research -- 3.Conclusions.
520 _aOrganisations face many challenges, which induce them to perform better, and thus to establish mature (or excellent) business processes. As they now face globalisation, higher competitiveness, demanding customers, growing IT possibilities, compliancy rules, etc., business process maturity models (BPMMs) have been introduced to help organisations gradually assess and improve their business processes (e.g. CMMI or OMG-BPMM). In fact, there are now so many BPMMs to choose from that organisations risk selecting one that does not fit their needs, or one of substandard quality. This book presents a study that distinguishes process management from process orientation so as to arrive at a common understanding. It also includes a classification study to identify the capability areas and maturity types of 69 existing BPMMs, in order to strengthen the basis of available BPMMs. Lastly it presents a selection study to identify criteria for choosing one BPMM from the broad selection, which produced a free online selection tool, BPMM Smart-Selector.
650 0 _aEconomics.
650 0 _aOperations research.
650 0 _aManagement information systems.
650 1 4 _aEconomics/Management Science.
650 2 4 _aBusiness Information Systems.
650 2 4 _aOrganizational Studies, Economic Sociology.
650 2 4 _aOperation Research/Decision Theory.
650 2 4 _aContinuous Optimization.
710 2 _aSpringerLink (Online service)
773 0 _tSpringer eBooks
776 0 8 _iPrinted edition:
_z9783319042015
830 0 _aSpringerBriefs in Business Process Management,
_x2197-9618
856 4 0 _uhttp://dx.doi.org/10.1007/978-3-319-04202-2
912 _aZDB-2-SBE
999 _c93074
_d93074