000			03006nam a22004815i 4500
001			978-3-319-03710-3
003			DE-He213
005			20140220082514.0
007			cr nn 008mamaa
008			140110s2014 gw | s |||| 0|eng d
020			_a9783319037103 _9978-3-319-03710-3
024	7		_a10.1007/978-3-319-03710-3 _2doi
050		4	_aTA169.7
050		4	_aT55-T55.3
050		4	_aTA403.6
072		7	_aTGPR _2bicssc
072		7	_aTEC032000 _2bisacsh
082	0	4	_a658.56 _223
100	1		_aGonzález-Prida Díaz, Vicente. _eauthor.
245	1	0	_aAfter–sales Service of Engineering Industrial Assets _h[electronic resource] : _bA Reference Framework for Warranty Management / _cby Vicente González-Prida Díaz, Adolfo Crespo Márquez.
264		1	_aCham : _bSpringer International Publishing : _bImprint: Springer, _c2014.
300			_aXXII, 318 p. 106 illus., 4 illus. in color. _bonline resource.
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
347			_atext file _bPDF _2rda
505	0		_a1. Introduction -- 2. Current Issues in Warranty Management -- 3. A Reference Framework for Warranty Management -- 4. Development of the Framework Stages -- 5. Extensions to the Framework -- 6. Results and Conclusions.
520			_aThis book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products, and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services.  “After–sales Service of Engineering Industrial Assets” comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in aftersales management, assets engineering and warranty management.
650		0	_aEngineering.
650		0	_aEngineering economy.
650		0	_aSystem safety.
650	1	4	_aEngineering.
650	2	4	_aQuality Control, Reliability, Safety and Risk.
650	2	4	_aEngineering Economics, Organization, Logistics, Marketing.
650	2	4	_aInnovation/Technology Management.
700	1		_aCrespo Márquez, Adolfo. _eauthor.
710	2		_aSpringerLink (Online service)
773	0		_tSpringer eBooks
776	0	8	_iPrinted edition: _z9783319037097
856	4	0	_uhttp://dx.doi.org/10.1007/978-3-319-03710-3
912			_aZDB-2-ENG
999			_c93022 _d93022