000 nam a22 7a 4500
999 _c132020
_d132020
008 230906b xxu||||| |||| 00| 0 eng d
020 _a978-0-8204-8652-9
050 _aHF5718
_bT76 2007
245 _aCivility in business and professional communication
_cRod L. Troester
260 _aNew York
_bPeter Lang
_c2007
300 _avi-x, 265p.
_c23cm.
942 _2lcc
_cBK