| 000 | nam a22 7a 4500 | ||
|---|---|---|---|
| 999 |
_c122706 _d122706 |
||
| 008 | 210901b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a13:978-0-7618-3752-7 | ||
| 050 |
_aHF5415.5 _b.Z54 2007 |
||
| 100 |
_aZiegenfuss James T. _d2007 _945260 |
||
| 245 |
_aCustomer Friendly/The Organizational Architecture of Service _cJames T. Ziegenfuss _hBook |
||
| 260 |
_aLanham _bUniversity Press of America _c2007 |
||
| 300 |
_aix,236p _c22cm |
||
| 942 |
_2lcc _cBK |
||