000 06230nam a22005415i 4500
001 978-1-4419-1628-0
003 DE-He213
005 20140220084506.0
007 cr nn 008mamaa
008 130531s2010 xxu| s |||| 0|eng d
020 _a9781441916280
_9978-1-4419-1628-0
024 7 _a10.1007/978-1-4419-1628-0
_2doi
050 4 _aHD30.23
072 7 _aKJT
_2bicssc
072 7 _aKJMD
_2bicssc
072 7 _aBUS049000
_2bisacsh
082 0 4 _a658.40301
_223
100 1 _aMaglio, Paul P.
_eeditor.
245 1 0 _aHandbook of Service Science
_h[electronic resource] /
_cedited by Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer.
264 1 _aBoston, MA :
_bSpringer US :
_bImprint: Springer,
_c2010.
300 _aIV, 750p.
_bonline resource.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _atext file
_bPDF
_2rda
490 1 _aService Science: Research and Innovations in the Service Economy,
_x1865-4924
505 0 _aContext: Origins -- Revisiting “Where Does the Customer Fit in a Service Operation?” -- The Service Profit Chain -- Winning the Service Game -- Customer Equity -- Service Worldsservice worlds -- Context: Theory -- The Unified Service Theory -- Advancing Service Scienceservice science with Service-Dominant Logicservice-dominant logic -- Toward a Science of Service Systems -- Research and Practice: Design -- Technology’s Impact on the Gaps Model of Service Quality -- Seven Contexts for Service System Design -- Business Architectures for the Design of Enterprise Service Systems -- A Service Practice Approach -- Research and Practice: Operations -- The Neglect of Service Scienceservice science in the Operations Management Field -- Death Spirals and Virtuous Cycles -- Service Scienceservice science -- Service Engineering -- Research and Practice: Delivery -- The Industrializationindustrialization of Information Services -- Workforce Analytics for the Services Economy -- Understanding Complex Product and Service Delivery Systems -- A Formal Model of Service Delivery -- Research and Practice: Innovation -- ServiceInnovationinnovation -- InnovationInnovation in Services and EntrepreneurshipEntrepreneurship -- Service Innovationservice innovation and Customer Co-development -- Advancing Services Innovation service innovation -- What Effects Do Legal law/legal Rules Have on Service Innovation innovation ? -- Future -- The Future of Service Is Long Overdue -- The Evolution and Future of Service -- Trading zones, Normative Scenarios, and Service Scienceservice science -- The Cambridge-IBM SSMESSME White Paper Revisited -- Service Scienceservice science , Management, and Engineering SSME (SSME) in Japan -- Innovationinnovation and Skills.
520 _aTraditional service sectors encompass a wide variety of industries ranging from transportation, retail and healthcare to entertainment, banking, and insurance. As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems. This seminal reference considers Service Science to be the study of value co-creation, and finds abundant common elements and themes, common concerns and approaches that converge on this central, real-world phenomena. Handbook of Service Science takes the first major steps to clarifying the definition, role, and future of this nascent field. Incorporating work by scholars from across the spectrum of service research, the volume presents multidisciplinary perspectives on the nature and theory of service, on current research and practice in design, operations, delivery, and innovation of service, and on future opportunities and potential of service research. Handbook of Service Science provides a comprehensive reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation. List of contributors includes: Melissa A. Akaka.- John Bailey.- Guruduth Banavar.- Rahul C. Basole.- William J. Baumol.- Gaurav Bhalla.- Mary Jo Bitner.- Jeannette Blomberg.- David E. Bowen.- John R. Bryson.- Richard B. Chase.- Henry Chesbrough.- Eng K. Chew.- Daniel Connors.- Peter W. Daniel.- Andrew Davies.- Faridah Djellal.- Bo Edvardsson.- Shelley Evenson.- Ray P. Fisk.- Faïz Gallouj.- Susanne Glissmann.- Robert J. Glushko.- Michael Gorma.- Michael Gregory.- Dwayne D. Gremler.- Steve J. Grove.- Gerhard, Gudergan.- Evert Gummesson.- Anders Gustafsson.- Alan Hartman.- James L. Heskett.- Kazuyoshi Hidaka.- Barbara Jones.- Uday S. Karmarkar.- Per Kristensson.- Robert F. Lusch.- Linda Macaulay.- Richard Metters.- Ian Miles.- Aleksandra Mojsilovic.- Claire Moxham.- Rogelio Oliva.- Lakshmish Ramaswamy.- Guangjie Ren.- William B. Rouse.- Roland T. Rust.- Scott E. Sampson.- Pamela Samuelson.- Jorge Sanz.- W. Earl Sasser Jr.- Benjamin Schneider.- Carl J. Schramm.- John D. Sterman.- Stephen L. Vargo.- Lars Witell.- Valarie Zeithaml.- Anatoly Zherebtsov
650 0 _aEconomics.
650 0 _aInformation Systems.
650 0 _aIndustrial management.
650 0 _aOperations research.
650 0 _aManagement information systems.
650 1 4 _aEconomics/Management Science.
650 2 4 _aOperation Research/Decision Theory.
650 2 4 _aManagement/Business for Professionals.
650 2 4 _aBusiness Information Systems.
650 2 4 _aManagement of Computing and Information Systems.
700 1 _aKieliszewski, Cheryl A.
_eeditor.
700 1 _aSpohrer, James C.
_eeditor.
710 2 _aSpringerLink (Online service)
773 0 _tSpringer eBooks
776 0 8 _iPrinted edition:
_z9781441916273
830 0 _aService Science: Research and Innovations in the Service Economy,
_x1865-4924
856 4 0 _uhttp://dx.doi.org/10.1007/978-1-4419-1628-0
912 _aZDB-2-SBE
999 _c110439
_d110439