000			03025nam a22004695i 4500
001			978-3-642-16063-9
003			DE-He213
005			20140220083748.0
007			cr nn 008mamaa
008			101119s2011 gw | s |||| 0|eng d
020			_a9783642160639 _9978-3-642-16063-9
024	7		_a10.1007/978-3-642-16063-9 _2doi
050		4	_aHD28-70
072		7	_aKJM _2bicssc
072		7	_aBUS041000 _2bisacsh
082	0	4	_a650 _223
100	1		_aKaiser, Stephan. _eauthor.
245	1	0	_aStrategic Management of Professional Service Firms _h[electronic resource] : _bTheory and Practice / _cby Stephan Kaiser, Max Josef Ringlstetter.
264		1	_aBerlin, Heidelberg : _bSpringer Berlin Heidelberg, _c2011.
300			_aX, 320p. 48 illus. _bonline resource.
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
347			_atext file _bPDF _2rda
505	0		_aPart i: professional service firms -- 1. the world of professional service firms -- 2. the business of professional service firms -- 3. the subsectors of professional service firms -- part ii: management of strategic resources -- 1. quality management -- 2. knowledge management and innovation -- 3. marketing and relationship management -- part iii: management of professionals -- 1. human resource management in professional service firms -- 2. professional service firms as high performance work systems -- 3. work-life balance in professional service firms -- 4.the alumni network -- part iv: management of strategic development -- 1. strategic development of professional service firms -- 2. networking as a strategy for small and medium professional service firms -- 3. surviving crises - crisis management -- 4. archetype change towards management.
520			_aManaging strategies for professional service firms is an important and complex activity. The main issues in this book cover the core management principles for service firms in a comprehensive way. Based on current research findings it includes the management of service quality, knowledge and marketing as well as people, organizational and strategic issues. In understanding critical resources managers and partners will be able to effectively develop and exploit them. The book contains practical advice and offers a profound insight into the managerial excellence of service companies.
650		0	_aEconomics.
650		0	_aIndustrial management.
650		0	_aBusiness planning.
650		0	_aPersonnel management.
650	1	4	_aEconomics/Management Science.
650	2	4	_aManagement/Business for Professionals.
650	2	4	_aOrganization/Planning.
650	2	4	_aPersonnel Management.
700	1		_aRinglstetter, Max Josef. _eauthor.
710	2		_aSpringerLink (Online service)
773	0		_tSpringer eBooks
776	0	8	_iPrinted edition: _z9783642160622
856	4	0	_uhttp://dx.doi.org/10.1007/978-3-642-16063-9
912			_aZDB-2-SBE
999			_c107113 _d107113