000 | 03289nam a22005415i 4500 | ||
---|---|---|---|
001 | 978-1-4419-8321-3 | ||
003 | DE-He213 | ||
005 | 20140220083727.0 | ||
007 | cr nn 008mamaa | ||
008 | 110401s2011 xxu| s |||| 0|eng d | ||
020 |
_a9781441983213 _9978-1-4419-8321-3 |
||
024 | 7 |
_a10.1007/978-1-4419-8321-3 _2doi |
|
050 | 4 | _aQA76.9.M3 | |
072 | 7 |
_aUYZM _2bicssc |
|
072 | 7 |
_aUKR _2bicssc |
|
072 | 7 |
_aBUS083000 _2bisacsh |
|
072 | 7 |
_aCOM032000 _2bisacsh |
|
082 | 0 | 4 |
_a005.74 _223 |
100 | 1 |
_aMacintyre, Mairi. _eeditor. |
|
245 | 1 | 0 |
_aService Design and Delivery _h[electronic resource] / _cedited by Mairi Macintyre, Glenn Parry, Jannis Angelis. |
264 | 1 |
_aBoston, MA : _bSpringer US, _c2011. |
|
300 |
_aXXII, 170 p. _bonline resource. |
||
336 |
_atext _btxt _2rdacontent |
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337 |
_acomputer _bc _2rdamedia |
||
338 |
_aonline resource _bcr _2rdacarrier |
||
347 |
_atext file _bPDF _2rda |
||
490 | 1 |
_aService Science: Research and Innovations in the Service Economy, _x1865-4924 |
|
505 | 0 | _aUnderstanding Services and the Customer Response -- Goods, Products and Services -- The IBM Story -- Rethinking Lean Service -- Transformations Path of the ICI Explosive Business -- Shifting from Production to Service to Experience-based Operations -- Complex Deployed Responsive Service -- A Multi-organisational Approach to Service Delivery -- Through Life Costing -- The Practitioner View -- Are You Being Served?. | |
520 | _aService Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations. While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery. | ||
650 | 0 | _aComputer science. | |
650 | 0 | _aInformation Systems. | |
650 | 0 | _aIndustrial management. | |
650 | 0 | _aManagement information systems. | |
650 | 1 | 4 | _aComputer Science. |
650 | 2 | 4 | _aManagement of Computing and Information Systems. |
650 | 2 | 4 | _aManagement/Business for Professionals. |
650 | 2 | 4 | _aOperations Research/Decision Theory. |
650 | 2 | 4 | _aBusiness Information Systems. |
700 | 1 |
_aParry, Glenn. _eeditor. |
|
700 | 1 |
_aAngelis, Jannis. _eeditor. |
|
710 | 2 | _aSpringerLink (Online service) | |
773 | 0 | _tSpringer eBooks | |
776 | 0 | 8 |
_iPrinted edition: _z9781441983206 |
830 | 0 |
_aService Science: Research and Innovations in the Service Economy, _x1865-4924 |
|
856 | 4 | 0 | _uhttp://dx.doi.org/10.1007/978-1-4419-8321-3 |
912 | _aZDB-2-SBE | ||
999 |
_c105971 _d105971 |