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001 978-1-4419-8270-4
003 DE-He213
005 20140220083727.0
007 cr nn 008mamaa
008 110419s2011 xxu| s |||| 0|eng d
020 _a9781441982704
_9978-1-4419-8270-4
024 7 _a10.1007/978-1-4419-8270-4
_2doi
050 4 _aQA76.9.M3
072 7 _aUYZM
_2bicssc
072 7 _aUKR
_2bicssc
072 7 _aBUS083000
_2bisacsh
072 7 _aCOM032000
_2bisacsh
082 0 4 _a005.74
_223
100 1 _aDemirkan, Haluk.
_eeditor.
245 1 4 _aThe Science of Service Systems
_h[electronic resource] /
_cedited by Haluk Demirkan, James C. Spohrer, Vikas Krishna.
264 1 _aBoston, MA :
_bSpringer US :
_bImprint: Springer,
_c2011.
300 _aXXIV, 360 p.
_bonline resource.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _atext file
_bPDF
_2rda
490 1 _aService Science: Research and Innovations in the Service Economy,
_x1865-4924
505 0 _aIntroduction of the Science of Service Systems -- Embedding the new Discipline of Service Science -- Key dimensions of Service systems in Value-Creating Networks -- Making a Science of Service Systems Practical: Seeking Usefulness and Understandability while Avoiding Unnecessary Assumptions and Restrictions -- Flexible Service Systems -- Semantics for Smart Services -- Designing Auctions for Coordination in Service Networks -- Service Systems Modeling: Concepts, Formalized Meta-Model and Technical Concretion -- Onto-ServSys:  a Service System Ontology -- A Framework that Situates Technology Research within the Field of Service Science -- Customer-Driven Value Co-Creation in Service Networks -- Towards Service System Governance – Leveraging Service System Grammar to Empower Value Co-Creation -- Service Science – The Opportunity to Re-think What We Know About Service Design -- Service Science Learning: Exploring the Challenge of Cross Disciplinary and Academia-Company Collaboration -- An Engineering Perspective on Service Science -- Service Systems in Changing Paradigms: An Inquiry through the Systems Sciences -- Service Customization Research: A Review and Future Directions -- Service and Science.
520 _aThe Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems. The Science of Service Systems, along with its companion text, Service Systems Implementation, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.
650 0 _aComputer science.
650 0 _aInformation Systems.
650 0 _aIndustrial management.
650 0 _aOperations research.
650 0 _aManagement information systems.
650 1 4 _aComputer Science.
650 2 4 _aManagement of Computing and Information Systems.
650 2 4 _aManagement/Business for Professionals.
650 2 4 _aOperation Research/Decision Theory.
650 2 4 _aBusiness Information Systems.
700 1 _aSpohrer, James C.
_eeditor.
700 1 _aKrishna, Vikas.
_eeditor.
710 2 _aSpringerLink (Online service)
773 0 _tSpringer eBooks
776 0 8 _iPrinted edition:
_z9781441982698
830 0 _aService Science: Research and Innovations in the Service Economy,
_x1865-4924
856 4 0 _uhttp://dx.doi.org/10.1007/978-1-4419-8270-4
912 _aZDB-2-SBE
999 _c105964
_d105964