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001 978-1-4419-7904-9
003 DE-He213
005 20140220083726.0
007 cr nn 008mamaa
008 110204s2011 xxu| s |||| 0|eng d
020 _a9781441979049
_9978-1-4419-7904-9
024 7 _a10.1007/978-1-4419-7904-9
_2doi
050 4 _aQA76.9.M3
072 7 _aUYZM
_2bicssc
072 7 _aUKR
_2bicssc
072 7 _aBUS083000
_2bisacsh
072 7 _aCOM032000
_2bisacsh
082 0 4 _a005.74
_223
100 1 _aDemirkan, Haluk.
_eeditor.
245 1 0 _aService Systems Implementation
_h[electronic resource] /
_cedited by Haluk Demirkan, James C. Spohrer, Vikas Krishna.
250 _a1.
264 1 _aBoston, MA :
_bSpringer US,
_c2011.
300 _aXXVI, 310 p.
_bonline resource.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _atext file
_bPDF
_2rda
490 1 _aService Science: Research and Innovations in the Service Economy,
_x1865-4924
505 0 _aData-Driven Simulation-Enhanced Optimization of People-based Print Production Service -- Intelligent Document Gateway - A Service System Case Study and Analysis -- A Framework for the Design of Service Systems -- Surviving Nuclear Winter - Towards a Service-Led Business -- Towards an Operations Strategy for the Infusion of Product-Centric Services into Manufacturing -- Theory of Constraints for Services: Past, Present, and Future -- An assessment tool for establishing Infrastructure as a Service Capability Maturity -- Customer-Provider Strategic Alignment: A Maturity Model -- CIO in a Service Economy -- Service Productivity: How to Measure and Improve It? -- Value Co-Creation from the Consumer Perspective -- Metrics that Matter - Measuring and Improving the Value of Service -- Succeeding through Service Innovation: Consumer Directed Care in the Aged Care Sector -- Measurement In Service Businesses: Challenges and Future Directions -- An Integrated View of Service Innovation in Service Networks -- A Service Systems Perspective of E-government Development -- Predictive Systems for Customer Interactions.
520 _aService Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. The book presents action-oriented, application-oriented, design science-oriented (artifacts building: constructs, models, methods and instantiations) and case study-oriented research with actionable results by illustrating techniques that can be employed in large scale, real world examples. The case studies will help visualize service systems along the four key dimensions of people, information, technology and value propositions which can help enable better integration between them towards higher value propositions. The chapters, written by leading experts in the field, examine a wide range of substantive issues and implementations related to service science in various industries. These contributions also showcase the application of an array of research methods, including surveys, experiments, design science, case studies and frameworks, providing the reader with insights and guidelines to assist in building their own service systems, and thus, moving toward a more favorable service customer and provider experience. Service Systems Implementation, along with its companion text, The Science of Service Systems, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.
650 0 _aComputer science.
650 0 _aInformation Systems.
650 0 _aIndustrial management.
650 0 _aManagement information systems.
650 1 4 _aComputer Science.
650 2 4 _aManagement of Computing and Information Systems.
650 2 4 _aManagement/Business for Professionals.
650 2 4 _aOperations Research/Decision Theory.
650 2 4 _aBusiness Information Systems.
700 1 _aSpohrer, James C.
_eeditor.
700 1 _aKrishna, Vikas.
_eeditor.
710 2 _aSpringerLink (Online service)
773 0 _tSpringer eBooks
776 0 8 _iPrinted edition:
_z9781441979032
830 0 _aService Science: Research and Innovations in the Service Economy,
_x1865-4924
856 4 0 _uhttp://dx.doi.org/10.1007/978-1-4419-7904-9
912 _aZDB-2-SBE
999 _c105885
_d105885