000 02830nam a22005055i 4500
001 978-3-7908-2769-9
003 DE-He213
005 20140220083332.0
007 cr nn 008mamaa
008 111221s2012 gw | s |||| 0|eng d
020 _a9783790827699
_9978-3-7908-2769-9
024 7 _a10.1007/978-3-7908-2769-9
_2doi
050 4 _aHF5415.1265
072 7 _aUF
_2bicssc
072 7 _aKJE
_2bicssc
072 7 _aCOM064000
_2bisacsh
072 7 _aBUS090000
_2bisacsh
082 0 4 _a658.872
_223
100 1 _aPfeiffer, Jella.
_eauthor.
245 1 0 _aInteractive Decision Aids in E-Commerce
_h[electronic resource] /
_cby Jella Pfeiffer.
264 1 _aHeidelberg :
_bPhysica-Verlag HD,
_c2012.
300 _aXXII, 248p. 88 illus.
_bonline resource.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _atext file
_bPDF
_2rda
490 1 _aContributions to Management Science,
_x1431-1941
520 _aThis book gives recommendations on which interactive decision aids to offer in webstores. Interactive decision aids are tools that help online shoppers to compare and evaluate product information. Consumers can, for instance, exclude products that do not meet certain criteria, they can highlight certain information or they can assign ratings of different kinds.  Interactive decision aids are important, because finding the preferred product in a short amount of time increases both the customers’ satisfaction and, in turn, the sales volume.This book includes a detailed description of decision aids, closely studies how decision aids are related to the decision behavior of customers, and develops a comprehensive system of decision aids, which is very flexible, increases both customer satisfaction and confidence, and can be used intuitively. The close link between typical behaviors and the decision aids allows webstores to learn about customers’ decision-making behavior by using a simple click stream analysis. The book is written in an easy-to-read style and provides both practical recommendations and knowledge about consumer behavior
650 0 _aComputer science.
650 0 _aEconomics.
650 0 _aMarketing.
650 1 4 _aComputer Science.
650 2 4 _ae-Commerce/e-business.
650 2 4 _aUser Interfaces and Human Computer Interaction.
650 2 4 _aInnovation/Technology Management.
650 2 4 _aMarketing.
650 2 4 _aBusiness/Management Science, general.
710 2 _aSpringerLink (Online service)
773 0 _tSpringer eBooks
776 0 8 _iPrinted edition:
_z9783790827682
830 0 _aContributions to Management Science,
_x1431-1941
856 4 0 _uhttp://dx.doi.org/10.1007/978-3-7908-2769-9
912 _aZDB-2-SBE
999 _c103952
_d103952