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1. Freedom within a framework : hearing the voice of the customer on the factory floor / Paul G. Cafaro.

by Cafaro, Paul G [author.].

Material type: book Book; Format: available online remote; Literary form: Not fiction Publisher: New York : Productivity Press, 2020Online access: Taylor & Francis | OCLC metadata license agreement Availability: No items available
2. Excellence in managing worldwide customer relationships / Thomas A. Cook.

by Cook, Thomas A, 1953 [author.].

Material type: book Book; Literary form: Not fiction Publisher: Boca Raton : Taylor & Francis Group, [2017]Copyright date: ©2017Online access: Click here to view. Availability: No items available
3. Delivering fantastic customer experience : how to turn customer satisfaction into customer relationships / Daniel Lafrenière.

by Lafrenière, Daniel [author.].

Edition: 1st.Material type: book Book; Format: available online remote; Literary form: Not fiction Publisher: New York : Productivity Press, 2019Online access: Taylor & Francis | OCLC metadata license agreement Availability: No items available

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