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1.
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Strategic management : total quality and global competition / Michael J. Stahl and David W. Grigsby.
by Stahl, Michael J | Grigsby, David W. Material type:  Book; Format:
print
; Literary form:
Not fiction
Publisher: Cambridge, MA : Blackwell, 1997Availability: Items available for loan: [Call number: HD62.15] (1).
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2.
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Total quality management / John S. Oakland.
by Oakland, John S. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Oxford : New York, NY : Heinemann Professional Pub. ; Nichols Pub., 1989Availability: Items available for loan: [Call number: TS156 .O24 1989] (1).
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3.
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Principles and practices of organizational performance excellence / T. J. Cartin.
by Cartin, T. J. (Thomas J.), 1924-. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Milwaukee, Wis. : ASQ Quality Press, c1999Availability: Items available for loan: [Call number: HD62 .15 .C37 1998] (1).
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4.
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Managing quality / [edited by] Barrie G. Dale. Integral the supply chain
by FOSTER THOMAS S | Dale, B. G. Edition: 3rd ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: USA Hamilton printing 2007Online access: Contributor biographical information | Publisher description | Table of contents only Availability: Items available for loan: [Call number: HF5415.I57 F67 2007] (1).
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5.
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Quality : a corporate force : managing for excellence / C. Harold Aikens.
by Aikens, C. Harold. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2006Online access: Table of contents Availability: Items available for loan: [Call number: HD62.15 .A35 2006] (1).
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6.
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The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / Joseph A. Michelli.
by Michelli, Joseph A, 1960-. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York : McGraw-Hill, c2008Online access: Table of contents only Availability: Items available for loan: [Call number: HD57.7 .M52 2008] (1).
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7.
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The change agents' handbook : a survival guide for quality improvement champions / David W. Hutton.
by Hutton, David W, 1947-. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Milwaukee, Wis. : ASQC Quality Press, c1994Availability: Items available for loan: [Call number: HD58.8 .H88 1994] (1).
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8.
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Process redesign : the implementation guide for managers / Arthur R. Tenner, Irving J. DeToro.
by Tenner, Arthur R | DeToro, Irving J. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Reading, Mass. : Addison-Wesley Pub., 1997Availability: Items available for loan: [Call number: HD58.87.T46 2000] (2).
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9.
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Process improvement and quality management in the retail industry / Stephen George, Chris Thomas, Arnold Weimerskirch.
by George, Stephen, 1948- | Thomas, Chris, 1956- | Weimerskirch, Arnold, 1936-. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Hoboken, N.J. : Wiley, c2006Online access: Table of contents only | Publisher description Availability: Items available for loan: [Call number: HD62.15 .G462 2006] (1).
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