Case Studies in Service Innovation (Record no. 101171)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 06885nam a22005535i 4500 |
| 001 - CONTROL NUMBER | |
| control field | 978-1-4614-1972-3 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | DE-He213 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20140220083244.0 |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | cr nn 008mamaa |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 130220s2012 xxu| s |||| 0|eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781461419723 |
| -- | 978-1-4614-1972-3 |
| 024 7# - OTHER STANDARD IDENTIFIER | |
| Standard number or code | 10.1007/978-1-4614-1972-3 |
| Source of number or code | doi |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF4999.2-6182 |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD28-70 |
| 072 #7 - SUBJECT CATEGORY CODE | |
| Subject category code | KJ |
| Source | bicssc |
| 072 #7 - SUBJECT CATEGORY CODE | |
| Subject category code | BUS042000 |
| Source | bisacsh |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 650 |
| Edition number | 23 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Macaulay, Linda A. |
| Relator term | editor. |
| 245 10 - TITLE STATEMENT | |
| Title | Case Studies in Service Innovation |
| Medium | [electronic resource] / |
| Statement of responsibility, etc | edited by Linda A. Macaulay, Ian Miles, Jennifer Wilby, Yin Leng Tan, Liping Zhao, Babis Theodoulidis. |
| 264 #1 - | |
| -- | New York, NY : |
| -- | Springer New York : |
| -- | Imprint: Springer, |
| -- | 2012. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | XIII, 231p. 18 illus. |
| Other physical details | online resource. |
| 336 ## - | |
| -- | text |
| -- | txt |
| -- | rdacontent |
| 337 ## - | |
| -- | computer |
| -- | c |
| -- | rdamedia |
| 338 ## - | |
| -- | online resource |
| -- | cr |
| -- | rdacarrier |
| 347 ## - | |
| -- | text file |
| -- | |
| -- | rda |
| 490 1# - SERIES STATEMENT | |
| Series statement | Service Science: Research and Innovations in the Service Economy, |
| International Standard Serial Number | 1865-4924 |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Introduction to the Book -- Introduction to Service Innovation -- Introduction to Business Model Innovation Cases -- Service Innovation in the Chinese Aviation Industry: The Case of Chinese Low Cost Carriers -- Survival by “Servicisation”: A Multiple-case Study of the Taiwanese Video Games Industry -- Innovation in China’s Mobile Multimedia Broadcasting Service -- Optimisation of the Clients’ Warehouse Logistics: A KIBS-type Service in the Manufacturing Context -- Introduction to the Organisation and its Environment Cases -- Public-Private Innovation Network in Knowledge Intensive Services: Co-production or Technological Lock-in? FARMSTAR, a Case Study in Advisory Services for Farmers -- The Role of Boundary Objects in Public-Private Innovation Networks: The Story of Næstved Health School -- A Platform Innovation in Public Service -- Introduction to Innovation Management within an Organisation Cases -- Understanding Drivers of Customer Satisfaction in the Social Housing Sector -- TrusTECH: Innovators in the Field Of Innovation -- Soft Systems Methodology and Innovation -- Achieving Service Innovation through a Health Education Programme -- Introduction to Process Innovation Cases -- A Systems Approach to Housing Repairs -- Opportunities to Improve Health Visiting Services through Lean Thinking -- Including Customer Representatives in the Development of the Service Innovation ‘Model’ for an Insurance Company -- Social Housing Asset Management: An Innovative Approach to Increase Productivity and Performance -- Innovation Perspectives of a Personal Financial Services Call Centre -- Introduction to Technology Innovation Cases -- The Benefit of Knowledge Sharing: A Case Study of a Real Estate Brokerage Service -- Using Virtual World Technology to Deliver Educational Services -- Partnering for Technology-led Innovation to Deliver Enterprise Service Innovation: Ultra High Resolution Seismic Sensing Solution -- Chasing the Long Tail: Growth through Personalised Telecoms Services -- Information Technology-Enabled Business Platforms -- An End-User Friendly Service Delivery Platform for the Public Sector -- Introduction to Cases Illustrating the Driving Forces of Service Innovation -- Circles of Customer Need: A Contribution to Customer-Centric Service Provision in a Local Community -- Towards a Deeper Understanding of Public Sector Innovation -- Involving Customers in the Service Innovation Process -- Public-Private Innovation Networks: The Importance of Boundary Objects, Brokers and Platforms to Service Innovation -- Author Index. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | Case Studies in Service Innovation provides the reader fresh insight into how innovation occurs in practice, and stimulates learning from one context to another. The volume brings together contributions from researchers and practitioners in a celebration of achievements with the intention of adding to the wider understanding of how service innovation develops. Each case presents a brief description of the context in which the innovation occurred, the opportunity that led to the innovation and an overview of the innovation itself, also addressing how success was measured, what success has been achieved to date and providing links to further information. The book is organized around five major themes, each reflecting recognized sources of service innovation: Business Model Innovation: new ways of creating, delivering or capturing economic, social, environmental and other types of value; The Organization in its Environment: an organization engaging beyond its own boundaries, with public private partnerships, sourcing knowledge externally, innovation networks, and open or distributed innovation; Innovation Management within an Organization: an organization actively encouraging innovation within its own boundaries using project teams, internal governance of innovation, and methods or tools that stimulate innovation; Process Innovation: changes in service design and delivery processes, such as consumer led innovation or consumers as part of the innovation process, service operations management, and educational processes; Technology Innovation: the use of technology, including ICT enabled innovation, ICTs that are themselves innovative and support the delivery of new services, new ICT services, new ways of delivering services associated with ICT products, and technology other than ICT. The final part of the book is given to four extended cases allowing for a more in-depth treatment of innovation within a complex service system. The extended cases also illustrate two important and growing trends, firstly the need for, and benefits of, a more customer centric approach to service innovation and secondly the need for better understanding of public services and the role of public-private partnerships in identifying and achieving innovation. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Economics. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Information Systems. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Management information systems. |
| 650 14 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Economics/Management Science. |
| 650 24 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Business/Management Science, general. |
| 650 24 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Management of Computing and Information Systems. |
| 650 24 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Innovation/Technology Management. |
| 650 24 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Business Information Systems. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Miles, Ian. |
| Relator term | editor. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Wilby, Jennifer. |
| Relator term | editor. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Tan, Yin Leng. |
| Relator term | editor. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Zhao, Liping. |
| Relator term | editor. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Theodoulidis, Babis. |
| Relator term | editor. |
| 710 2# - ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | SpringerLink (Online service) |
| 773 0# - HOST ITEM ENTRY | |
| Title | Springer eBooks |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY | |
| Display text | Printed edition: |
| International Standard Book Number | 9781461419716 |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE | |
| Uniform title | Service Science: Research and Innovations in the Service Economy, |
| -- | 1865-4924 |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | http://dx.doi.org/10.1007/978-1-4614-1972-3 |
| 912 ## - | |
| -- | ZDB-2-SBE |
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