schonberger,
operations management:improving customer service: richard; - 4 - usa: irwin 1991, - 926, xvii. 23
no index
includes references
0-256-08240-5 (paper back):
j--mutiple authors
production management
5 sch 658
operations management:improving customer service: richard; - 4 - usa: irwin 1991, - 926, xvii. 23
no index
includes references
0-256-08240-5 (paper back):
j--mutiple authors
production management
5 sch 658