Schonberger, Richard.
Operations management : improving customer service / Richard J. Schonberger, Edward M. Knod, Jr. - 4th ed., International student ed. - Homewood, IL : Irwin, c1991. - xvii, 926 p. : ill. ; 23 cm.
Includes bibliographical references and index.
0256098816 (International ed. : pbk.) 0256082405
90044669
Production management.
TS155 / .S3244 1991
658.5
Operations management : improving customer service / Richard J. Schonberger, Edward M. Knod, Jr. - 4th ed., International student ed. - Homewood, IL : Irwin, c1991. - xvii, 926 p. : ill. ; 23 cm.
Includes bibliographical references and index.
0256098816 (International ed. : pbk.) 0256082405
90044669
Production management.
TS155 / .S3244 1991
658.5