Harris, Elaine K.
Customer service : a practical approach / Elaine K. Harris. - 4th ed. - Upper Saddle River, N.J. : Pearson Prentice Hall, c2007. - xvii, 169 p. : ill. ; 26 cm.
Includes index.
Includes bibliographical references and index.
0131989375 (alk. paper)
2005030573
Customer services.
HF5415.5 / .H2897 2007
658.8/12
Customer service : a practical approach / Elaine K. Harris. - 4th ed. - Upper Saddle River, N.J. : Pearson Prentice Hall, c2007. - xvii, 169 p. : ill. ; 26 cm.
Includes index.
Includes bibliographical references and index.
0131989375 (alk. paper)
2005030573
Customer services.
HF5415.5 / .H2897 2007
658.8/12