Knox Simon
Customer relationship management: perspectives from the marketplace/ Simon Knox, Stan maklan, Adrian Payne, Joe Peppard, Lynette Ryals. - Oxford : Butterworths 2003. - xvi, 302p.; 24 cm.
0-7506-5677-8 hard cover
customer relationship--marketing
HF5415.5 / .K56 2003
Customer relationship management: perspectives from the marketplace/ Simon Knox, Stan maklan, Adrian Payne, Joe Peppard, Lynette Ryals. - Oxford : Butterworths 2003. - xvi, 302p.; 24 cm.
0-7506-5677-8 hard cover
customer relationship--marketing
HF5415.5 / .K56 2003