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Dana, Daniel.

Conflict resolution : mediation tools for everyday worklife / Daniel Dana. - NEWYORK McGRAW HILL c 2001 - xii, 169 p. ; ill. 23 cm. ksh.1950 - A briefcase book .

Includes index.

0071364315 (acidfree paper)




Conflict management.
Mediation.
Interpersonal conflict.

HD42

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