Tenner, Arthur R.

Process redesign : the implementation guide for managers / Arthur R. Tenner, Irving J. DeToro. - Reading, Mass. : Addison-Wesley Pub., 1997. - xx, 332 p. : ill. ; 24 cm. - Engineering process improvement series .

Includes bibliographical references and index.

0201633914 (hardcover : alk. paper)

96018756


Reengineering (Management)
Total quality management.

HD58.87 / .T46 2000

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