EDITORS : KANDAMPULLY JAY, MOK CONNIE,BEVERLEY SPARKS 2001
SERVICE QUALITY MANAGEMENT IN HOSPITALITY, TOURISM, AND LEISURE BOOK 2001 - BINGHAMTON ROUTLEDGE TAYLOR & FRANCIS GROUP 2001 - XVII; 339P 21CM
0789007266
TX911.3 .K36 2001
SERVICE QUALITY MANAGEMENT IN HOSPITALITY, TOURISM, AND LEISURE BOOK 2001 - BINGHAMTON ROUTLEDGE TAYLOR & FRANCIS GROUP 2001 - XVII; 339P 21CM
0789007266
TX911.3 .K36 2001