Hybels, Saundra.

Communicating effectively / Saundra Hybels, Richard L. Weaver II. - 6th ed. - New York : McGraw-Hill, c2001 - xxii, 648 p. : col. ill. ; 26 cm.

Basic principles of communication -- The communication process -- Self, perception, and communication -- Intercultural communication -- Listening -- Verbal communication -- Nonverbal communication -- Interpersonal communication -- Interpersonal relationships -- Evaluating and improving relationships -- Communicating professionally and employment interviews -- Communicating in groups -- Small-group participation -- Group leadership and conflict management -- Communicating in public -- Getting started and finding speech material -- Organizing and outlining the speech -- Delivering the speech -- The informative speech -- The persuasive speech -- Online unit: computer-mediated communication.

9780073534336 (pbk.) 0073534331

2010053785


Oral communication.

P95 / .H9 2012

302.2/242

2017 | The Technical University of Kenya Library | +254(020) 2219929, 3341639, 3343672 | library@tukenya.ac.ke | Haile Selassie Avenue